DISPATCH AND ARRIVAL:
FREE SHIPPING WHEN:
Spain customers- FREE 1-3 business days delivery on all orders over 80€.
EU customer - FREE 1-3 business days delivery on all orders over 120€.
Rest Of World- FREE 2-7 business days delivery on all orders over 260€.
OR 10€ FLAT-RATE DELIVERY ON ALL INTERNATIONAL ORDERS.
Please, allow us 24-48 hours to prepare your order. Shipping usually takes 2-5 business days, depending on the desired destination.
We love to be able to ship to all parts of the world, so all of you beautiful earthlings can have access to affordable high-quality sustainable fashion brands at Ele but we also understand that shipping causes a lot of carbon emissions; that is why we have partnered with FootPrint to make all of our orders carbon neutral with no extra cost for you.
ClimateNeutral means offsetting all of the emissions that were generated from the purchased products. Carbon will be captured from the atmosphere by protecting the endangered rainforests.
After the purchase, you can choose from projects certified with the highest quality standards (REDD, VCS, CCB). If no project will be selected a default project will apply.
You will have access to all project details prior to the selection. If you like you can receive ongoing updates from your supported project.
Find more about your carbon neutral order here: Make love, not CO2.
Once the order is placed and ready to go to your beautiful home, we will send you an email with the tracking information, so you don't have to worry about anything.
Because all of us have had some “wardrobe emergency”, we understand that maybe you need the item as soon as possible, if this is your case, please email us when you make the order and we can happily see if we can work something out for a 24-48 hours delivery.
We accept returns made within 14 days of receiving your order.
If for whatever matter you are not happy with the item received, please email us at firstname.lastname@example.org, by saying that you would like to return your item and the reason for its returning. Then in no more than 48 hours, we will kindly start with the process of returning your item, so you can get a full refund as soon as possible.
The returns are free within the European Union. For other international returns made after April 8th 2021, the customer may pay for the shipping as we currently do not provide free returns outside de European Union.
Please be aware that the items must be returned in an unused and saleable condition, always with the original tags. Shoes must be unworn and in their original, undamaged box. Please note that you should cover the return cost of all swimwear and on sale products. Original shipping costs are not refunded. Once the item is at Ele, and it is in its original condition, we will gladly proceed to make a refund at your original method of payment.
CUSTOMS DUTIES AND IMPORT VAT:
Your delivery may be subject to customs taxes or import VAT if you live outside the European Union. These extra charges are forms of tax that are not included with your order.